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Flightsbookers Ltd is a member of TTA and holds membership number U7100 and is protected under travel trust guarantee. When you buy an ATOL protected air holiday package or flight from Flightsbookers Ltd, you will receive a Confirmation Invoice from us (or our authorized agent through which you booked) confirming your arrangements. In the unlikely event of our insolvency, the Travel Trust Association (TTA) will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the TTA website atwww.T raveltrust.co.uk

FLIGHTSBOOKERS LTD BOOKING CONDITIONS
By confirming your travel details with us, you are accepting that the terms of this Agreement apply to your travel arrangements. This also applies to the conditions of any contract made with any supplier. This agreement is made on the terms of these booking conditions, which are governed by English Law and the jurisdiction of the English Courts. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. Your Rights under this agreement are set out below. A contract will exist as soon as we issue our confirmation invoice.

The following booking conditions form the basis of all flight only bookings made with Flightsbookers Ltd. Please read them carefully as they set out your rights and obligations.

In the interest of consumer protection, we operate a stringent anti-fraud and security policy and we reserve the right to refuse any booking on the grounds of a) suspected fraud or b) the inability to prove the identity of the person/s making a booking. In these instances, Flightsbookers Ltd will not accept any liability howsoever caused which is associated and/or resultant with these actions

These booking conditions do not apply to package or accommodation only bookings or to bookings of flights which form part of a package.

1. Payment Method
It is your responsibility to ensure the payment method and details provided are fully correct and legitimate as if these are incorrect or invalid then we reserve the right not to complete your booking request. If the payment details are incorrect in any way then we will endeavour to contact you via the contact details provided but ultimately it is your responsibility to ensure the payment details are correct at the time of making the booking request and we do reserve the right to cancel your booking request.

We accept payment by:

(a) Visa Debit, Solo, Switch, Visa, Access and American Express (We levy a charge of 2% of holiday cost when you use Mastercard, Visa ,3 % on American Express and a charge of 4% for Diner's Club);

(b) Personal or company cheque made payable to Flightsbookers Ltd. Cheques are only accepted in respect of bookings made through telesales services or one of our retail shops (please note that we will require 10 business days to clear payments made by cheque);

(c) Cash. However please note we do not accept responsibility for cash sent by courier or post, even if sent by registered or recorded delivery post or any other means of special delivery. If you wish to make payment via bank transfer, please ask your travel consultant for the details of our bank account.

2. Alterations
If you wish to change your travel arrangements in any way, for example your chosen departure date, your chosen route or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who paid for the booking. You will be asked to pay an administration charge and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer you are to your departure date. Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. Please be aware that most travel providers will not allow a name change and this will be considered a cancellation. Flights must be taken in the order that they are booked. If you do not check in on a confirmed flight, the airline will register you as a ‘no-show’ and the remainder of your ticket will be cancelled

3. Cancellations
You may cancel your travel arrangements at any time. Written notification from the person who paid for the booking and the original tickets/vouchers must be received at the branch where the booking was made. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges which could be up to 100%. Any refund due to you will only be paid once we have received the refund from the supplier. Please note this may take up to four months. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurer.

4. Airline Ticket Refunds
Where a ticket is refundable, the tickets will be forwarded to the relevant airline for their consideration. Once we have received any refund, we will forward it onto you less any cancellation and administration charges. Refunds for part used tickets are always less than pro-rata and may have no refund value whatsoever. Refunds usually take 12 weeks to process however this may take longer. Tickets returned more than one year from date of issue are classed as expired by the airline and generally have no refund value at all. Lost or stolen tickets may not be re-issued by some airlines and duplicate or replacement tickets may then have to be purchased locally, at the local fare. Even if replacement tickets are purchased, certain airlines will not issue refunds for lost/stolen tickets. Please ensure that any tickets returned to Flightsbookers Ltd are sent by registered post.

5. Flight information
Your ticket and travel documents are your document of travel and the information on the ticket/voucher/invoice is deemed correct. It is your responsibility to check your air tickets and other documents immediately upon receipt. If any details are incorrect you must advise us immediately.

Please note that a flight described in your flight ticket as “direct” will not necessarily be non-stop. Generally, you will need to reconfirm by telephoning the airline or the airport 72 hours before the date of your return flight

All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time.

We are unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned

6.Special requests, disabilities and medical conditions
If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the airline, we regret we cannot guarantee any request will be met unless we or the airline have specifically confirmed it in writing. Failure to meet any special request will not otherwise be a breach of contract. Confirmation that a special request has been noted or passed on or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. If you or any member of your party has any disability or medical condition which may affect your flight arrangements, please provide us with full details so that we can advise accordingly. In any event, we must be given full details in writing at the time of booking

7. Force Majeure
Except where otherwise expressly stated in these booking conditions, Flightsbookers Ltd and airlines will not be liable for any change, cancellation, affect on your flight(s) / holiday, loss, damage or expense of any nature or description or failure to perform or properly perform any contractual obligation(s) which is due to force majeure. In these booking conditions, force majeure means any event(s) or circumstance(s) which Flightsbookers Ltd or the airline, as applicable, could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, flood, pandemic, system failures and all similar events outside the control of the party concerned.

8.Behaviour
We reserve the right in our absolute discretion to terminate without notice the holiday arrangements of any customer whose behaviour is such that it is likely, in our opinion or that of any airline pilot or any other person in authority, to cause distress, danger, damage or annoyance to any of our other clients, employees, any third party or to property or if you are or appear to be unfit to travel by reason of intoxicating liquor, misuse of drugs or otherwise. In these circumstances, our responsibility for your journey or holiday, including any return flights thereupon ceases. Full cancellation charges will apply and no refunds will be given. Furthermore, we shall then be under no obligation whatsoever to pay you any compensation or meet any costs or expenses you may incur as a result.

9.Flight Reconfirmations
We are not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket Please confirm all flights with the relevant airlines and check there have been no time changes to your original itinerary. While we will endeavour to inform you of any changes brought to our attention prior to departure, we will be unable to do so after departure. Failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight.

10.Insurance
For all travel, Flightsbookers Ltd would recommend that you purchase travel insurance. It is your responsibility to ensure you have valid travel insurance that covers your needs.

11. Baggage Allowance
Baggage allowance varies for different airlines therefore please check your allowance with your consultant.

12. Airline Passenger Information
Some countries and airlines are required by law to supply certain information to immigration authorities and failure to provide this information could result in the passenger being denied boarding. If you do not have this information to hand at the time of booking, please ensure you contact your consultant at the earliest opportunity. The information required is: Your passport details and country of residence and, for the USA only, the address of your first night’s stay.

13. Flight delay
Unfortunately, delays sometimes occur. Depending on the length of the delay and surrounding circumstances, the airline concerned should provide refreshments when and where appropriate. Flightsbookers Ltd is not in a position to provide any assistance in the event of flight delay and cannot accept any liability except where expressly stated in these booking conditions.

14. Infants
To be classed as an infant in accordance with the Air Navigation Regulations, a child must be under 2 at the date of return travel. At present, an infant is permitted to travel on an adult’s lap or, if between 6 months and 2 years old at the date of return travel, in a car seat. If travelling in a car seat, the infant will occupy its own seat and will therefore be liable to pay a child’s price for that seat. Any car seat used must be approved by the airline and it is your responsibility to ensure that your particular seat is acceptable. Please therefore check this point with us at the time of booking.

15. Booking condition amendments
We reserve the right to add, withdraw and/or amend any of our booking conditions at any time and without notice.

16.Immigration requirements to the USA
The United States Government has implemented legal requirements which necessitate the collection of additional passenger information in advance of travel to/from the USA.

All passengers (not in possession of a valid US visa or not a US Citizen) travelling to the US on and after 12/01/09 must apply for the Visa Waiver Programme for stays up to 90 days via the Electronic System for Travel Authorisation (ESTA). You must apply no less than 72 hours in advance of your departure but we recommend you apply at least two weeks before departure. The Visa Waiver issued by ESTA is valid for 2 years for trips of up to 90 days or until your passport expires at which time you must reapply. Amendments can be made to some personal data contained within Visa Waiver on-line. Please go to http://esta.cbp.dhs.gov/ . Please note: We accept no responsibility should you fail to adhere to this procedure and are refused entry (including transits) to the US.

Passengers intending to travel to the United States must present, at their departure airport, the full address of their intended destination - including the US zip code.

There are certain travellers that are exempt from this requirement e.g. US citizens, Legal Permanent Residents (LPR’s) and transit passengers. (In-transit passengers are defined as those who transfer through the US for the purpose of continuing their journey to a third country, where the time period between arrival in and departure from the US does not exceed 8 hours)
LPR’s must provide their Alien Registration Number.
The content of a hotel address will include the hotel name, street name, area, city, state and a zip code is also preferred.
If passengers are joining a ship they must provide the vessel and cruise name plus the US city of embarkation.
If passengers are in transit they must provide the non-US country name, the carrier/vessel name and number
If passengers are hiring a car they must make a reasonable attempt at providing an intending address of their first night in the US.

Foreign Office Information
There may be information from the Foreign Office relating to the country or countries you are visiting or travelling via. For details you can either check by phoning the Foreign Office on 0870·606·0290 or visit their web site at www.fco.gov.uk/knowbeforeyougo.

17. Telephone calls
We reserve the right to randomly listen to and record telephone calls to ensure that our customer service is constantly reviewed